Ready-made or made for you?
Check the product page for availability. Personalisation and bespoke specifications can affect when your case is ready. Contact us to discuss a production date for a custom order.
FROM OUR WORKSHOP TO YOUR COLLECTION
Made with care.
Delivered with care.
The finishing touch to your collection deserves a considered journey. Here’s what to know about delivery, bespoke orders and looking after your case when it arrives.
Your delivery guideBritish made in StaffordshireProtective packaging as standardPersonal advice with your order
PLAN YOUR DELIVERY
Know what to expect.
Every order starts with the right information. Please check your chosen product and delivery address before placing your order.
Delivery to your door.
Review the available delivery options and any charges at checkout. If your destination isn’t available, send us your postcode or country and the case you’re interested in.
A date that matters.
Buying for a birthday, exhibition or special occasion? Speak to us before ordering so we can discuss your requirements and confirm what is possible.
PROTECTION FOR THE JOURNEY
Care doesn’t stop
at the workshop door.
Our display cases are supplied with protective packaging. When your parcel arrives, give yourself a clear space to unpack it and keep the packaging until you have checked everything.
- Open carefully and avoid blades near the case.
- Check the acrylic, timber and any supplied accessories.
- If something isn’t right, contact us with your order number and photographs.
A FEW USEFUL ANSWERS
Before it arrives.
For advice about your own order, we’re only a call or an email away.
Track your order →How much does delivery cost?
Check the delivery options and total shown at checkout for your order and destination. If you need help before ordering, email sales@decorfab.co.uk with the product and your postcode.
When will my display case arrive?
Availability and production requirements vary by product. Check the product information and any dates supplied with your order. If you need a case for a particular date, please contact us before placing the order.
What about personalised and bespoke cases?
Tell us the size, gauge and personalisation you have in mind. We can discuss the specification and production timing with you before you order.
Can you deliver outside my area?
If checkout does not offer delivery to your address, contact us with your destination and the case you would like. We can advise on the options for your enquiry.
What if my parcel is damaged or delayed?
Contact us with your order number and a description of the problem. For damage, photographs of the case and packaging will help us understand what has happened. Keep the packaging while we look into it.
How do I check the delivery pledge for my order?
The delivery pledge shown on our homepage applies to eligible in-stock products. Please contact us before ordering to confirm eligibility, the delivery date and the applicable terms for your chosen case.
LET’S GET THE DETAILS RIGHT
A question before you order?
Tell us which case you have in mind and where it needs to go.